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| Important updates from Phoenixsurf! |
| Wednesday, March 29, 2006 |
Here is some news from Support Team:
1. Please be sure include your member ID # in any tickets you submit
for faster process.
2. If you are submitting ticket regarding account activation, please
be sure to include email of the account that needs to be activated and
this goes for your downline also.
3. Great news! We are finally starting to fix everybody’s monetary
problems. Once we verify that the mistake is made by us we will refund
the money to your e-gold account. Please be patient with us because it
takes time for us to verify each ticket for refund and there are many
of them.
4. If you are submitting ticket regarding monetary issues please be
sure to include E-Gold account # so we will not have to ask for it and
wait for your reply.
5. Please do not reply to any email asking for your E-Gold account #
and password. E-Gold will not ask for this type of information and this
is the reason many people are getting their account hacked. Please be
careful.
6. If your account has been hacked please be sure to create a new
account and change your information in your Phoenixsurf account and let us
know. We will try our best to freeze your payment and we will try our
best to manually pay you to your E-Gold account. This will take time
so please be patient with us. Once again please do not give out any
personal information for your security.
7. Lastly, to speed up our process, please be sure to close the
duplicate tickets you have made. This will greatly increase our productivity
and we are able to fix all of the problems in timely manner. If you
are having hard time closing a ticket, please reply and put “Please close
this ticket” in the body of the ticket.
Thank you very much for your support and cooperation.
Have a wonderful night,
Naoki – Phoenixsurf Support Leader
At least they are doing something about hacked egold accounts which i have heard about in some forums which is good. This shows they are actively offering help. "If your account has been hacked please be sure to create a new account and change your information in your Phoenixsurf account and let us know."
Some have complained their account may be deleted and no refunds if their egold accounts were hacked. That's something really positive I think. |
posted by Lazyman @ 6:24 PM   |
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